Global Service (“we,” “us,” or “our”) is a home appliance repair and maintenance service provider operating in Nagpur. We respect the privacy of our customers and are committed to protecting the personal information shared with us.
This Privacy Policy explains how we collect, use, protect, and handle personal information when you contact us, request our services, or use our website and related online services.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Full name
- Phone number
- Email address, if provided
- Service address or location
- Details about the appliance and the repair/service required
- Information provided through inquiry forms, phone calls, WhatsApp, or other communication channels
- Any other information necessary to provide our services
We may also collect limited technical information when you visit our website, such as browser type, device information, IP address, and website usage information.
2. How We Use Your Information
We use the information collected for legitimate business purposes, including:
- Responding to service inquiries and requests
- Contacting customers regarding requested services
- Scheduling technician visits
- Providing appliance repair, servicing, and maintenance
- Understanding the appliance issue and service requirements
- Providing quotations or service-related information
- Improving our services and customer experience
- Maintaining business and service records
- Responding to customer questions or complaints
- Managing and improving our website and online advertising
We use customer information only for purposes related to our business and the services requested by the customer.
3. How We Share Customer Information
Global Service does not sell or rent customers’ personal information to third parties.
We may share necessary information with authorized employees, technicians, or service personnel when it is required to schedule, manage, or provide the requested service.
We may also disclose information when required by law, legal process, or a valid request from a government or regulatory authority.
4. Google Ads and Advertising
We may use Google Ads and other online advertising services to promote our appliance repair and maintenance services.
Advertising platforms may use cookies or similar technologies to measure advertising performance, understand website interactions, and display relevant advertisements. These platforms may collect information according to their own privacy policies and terms.
Global Service does not receive or request sensitive personal information from customers for advertising purposes.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, measure advertising performance, and improve the user experience.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or loss.
Access to customer information is limited to authorized personnel who need the information to provide or manage our services.
However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.
7. Data Retention
We retain customer information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, comply with legal obligations, and fulfill legitimate business purposes.
When information is no longer required, we may delete or securely dispose of it in accordance with applicable requirements.
8. Your Privacy Rights
Depending on applicable law, you may contact us to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where applicable
- Ask questions about how your information is being used
- Withdraw consent where processing is based on consent
To make a privacy-related request, please contact us using the details provided below.
9. Children’s Privacy
Our services are intended for the general public and are not specifically directed toward children. We do not knowingly collect personal information from children for purposes unrelated to providing our services.
10. Third-Party Websites and Services
Our website or advertisements may contain links to third-party websites, platforms, or services. Global Service is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policies of third-party services before providing them with personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable laws.
Any updated version will be published on this page with a revised “Last Updated” date.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Business Name: Global Service
Location: Nagpur, Maharashtra, India
Phone: [Business Phone Number]
Email: [Business Email Address]
We will make reasonable efforts to respond to privacy-related requests and concerns in a timely manner.